Reference

What Governs Your Account on judidisini

These terms set out how your account works, what we expect from each other, and how access is determined by local law in Malaysia. Where eligibility is discussed, availability depends entirely on what local law permits in your region.

Jurisdiction-dependent accessAccount terms apply at registrationTouch 'n Go eWallet, Boost, GrabPay coveredPolicy updated when terms changeYour rights clearly stated
judidisini What Governs Your Account on judidisini
POLICY CONTACT

Reach Us on Legal or Account Queries

If you have a question about these terms, want to request a policy document, or need to flag a compliance concern, our support team handles legal queries separately from general account help. Reach out through any of the channels below and state clearly that your query relates to terms or policy — this routes it to the right person faster.

Live Chat Open the live chat icon from any page in your account. For legal queries, type 'policy question' at the start so our team routes it correctly.
Email Support Send your legal or policy query to our support address listed in your account dashboard. Include your registered email and the specific clause or section you are asking about.
Account Help Centre The Help Centre inside your account holds the current version of our terms. You can request a PDF copy or flag a discrepancy directly from that page.
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

We take account security and data handling seriously — not because it sounds good, but because your payment details and session data pass through our system every time you fund your wallet or withdraw to Boost or GrabPay. Here is how each area works in practice.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of data we hold by contacting support through the live chat or email channel listed in your account.

Cookie Use

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet preference — for example, whether you last deposited via Touch 'n Go eWallet or FPX. You can manage cookie settings in your browser.

Account Verification

Before any withdrawal is processed, our team runs a standard identity check against the details you submitted at registration. This applies regardless of which payment method you use — GrabPay, DuitNow or otherwise.

Requesting Changes

To update your registered email, phone number or payment details, log in and go to account settings. Changes to sensitive fields require re-verification before they take effect — this protects your account from unauthorised edits.

Common Legal Questions About Your Account

These are the questions our support team receives most often about terms, data rights and account policy. If yours is not here, live chat is the fastest way to get a direct answer.

Access depends on the laws that apply in your specific location. It is your responsibility to confirm that using the platform is permitted where you are before opening an account.

We collect your name, email address, phone number and payment method details — for example, the e-wallet type you link (Touch 'n Go eWallet, Boost or GrabPay). This data is used for account operation and verification only.

Contact us via live chat or email through your account dashboard. State clearly that you are making a data access request and include your registered email. We will respond in accordance with applicable law.

You may request deletion of personal data not required by law to be retained. Some transaction and identity records must be kept for legal compliance. Submit your request through the support email in your account settings.

We update terms when our policies or legal obligations change. The version date at the footer of this page reflects the latest revision. Continued use of your account after a change means you accept the updated terms.

If we determine that your region no longer permits access, we will suspend your account and contact you about any outstanding wallet balance. Withdrawals of eligible funds are processed before any closure is finalised.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.